Returns & Exchanges

At Ocoopa, we want you to stay warm and satisfied with your purchase. If your hand warmer or accessory doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@ocoopa.com with your order number and the reason for the return to receive your Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all charging cables, pouches, and manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the device and confirm its condition, your refund will be processed to your original payment method within 5-7 business days.