Frequently Asked Questions

Everything you need to know about Ocoopa products and services.

How long does the battery last on Ocoopa hand warmers?

Battery life varies by model and heat setting, but most Ocoopa hand warmers provide between 4 to 15 hours of continuous warmth on a single charge.

What is your shipping policy for international orders?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times range from 5 to 12 business days depending on your location.

What kind of warranty comes with my electronic device?

All Ocoopa electronics come with a standard 12-month warranty covering manufacturing defects. You can extend this to 24 months by registering your product on our website.

Can I use my hand warmer as a power bank for my phone?

Yes, most of our rechargeable hand warmers feature a USB output port, allowing you to charge your mobile devices while on the go.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Are Ocoopa products safe to use?

Safety is our priority. Our products are UL, CE, and FCC certified, featuring integrated protection systems against overheating, over-voltage, and short circuits.